Questions before you book

What does "Starting at" mean?

Every price on this site is the starting price for that piece. Your custom proposal gives you the exact price for your colors, your size and your details, and you see it before you book anything.

Are delivery and taxes included?

Starting prices do not include delivery or taxes. Your proposal includes delivery, setup and teardown in one price, so there are no separate fees to add up.

Which designs are pickup only?

The wall garland, the standing garland to go, the table garland and the vertical standing garland in Designs To Go are pickup only. Each one is up to 6 ft and fits in a standard SUV. The Drop and Go backdrop package comes with its balloons already attached, so there is nothing to set up; ask me about pickup or delivery.

Where do you work?

I work in San Antonio and the surrounding areas, including Castroville, Hondo, Helotes, Schertz, Saint Hedwig, Elmendorf, Somerset and Devine, and I go further for a fee, depending on my availability.

How soon is a seasonal order confirmed?

Please allow 48 hrs for your order to be confirmed.

How far ahead should I book?

I keep my inventory stocked and can take most requests with 2 weeks' notice. To be sure the feature wall you want is free, book 6 to 8 weeks before your event.

Is there a retainer, and how much?

Yes. Every booking needs a retainer to secure your event date and time, and your feature wall if you chose one. For balloon decor, the retainer is 30% of your total. The rest is due 1 week before your event. For balloon stacks and Designs To Go, 50% is due when you book.

The retainer is not refundable, but it can go toward a future booking, including balloon stacks and Designs To Go.

How can I pay?

I take card, bank transfer by Zelle, Venmo, Cash App and Apple Pay. Cash is welcome too. Just tell me in advance if your final payment will be in cash.

What happens if it rains or my plans change?

I understand that life happens. If you cancel, your retainer can go toward a future event, or toward balloon stacks, Designs To Go or any of my seasonal balloon decor. You can reschedule, depending on my availability for the new date and time.

If the weather turns bad for an outdoor event, I can move your setup indoors, even if that means a smaller installation than you first planned. Let's keep talking. I will help you through your options.

Do balloons hold up outdoors in the Texas heat?

I use high quality, professional grade balloons for every installation, indoors and out. Outside in the Texas heat, balloons can change color and take on a chalky look. They also pop more easily. Darker colors suffer most. Indoors, keep them away from windows so they hold their color. In a comfortable room they last several weeks.

What are the balloons made of?

I use professional grade balloons, and I offer latex-free options for guests with latex allergies. Mention any allergy in your inquiry.

How do rental returns work?

You do not return anything yourself. A rental booked with balloon decor includes my setup and pickup. A rental on its own adds a setup and pickup fee, quoted in your proposal.

Every rental carries a $200 damage deposit ($300 for the talavera board). I return it by Zelle, Venmo, Cash App or Apple Pay, unless you tell me in advance that you prefer cash.